🔄 Return & Refund Policy
At Thriiverra, we want every customer to have a smooth and reliable shopping experience. This policy explains our requirements and procedures for order cancellations, returns, and refunds.
❌ Order Cancellation
Orders may be canceled only before they have been shipped or entered the production or fulfillment process.
If your cancellation request is approved, we will issue a full refund using your original payment method.
Once your order has been shipped, cancellation requests can no longer be accepted.
📦 Returns
We accept eligible return requests submitted within 14 days after you receive your order.
To be eligible for a return, the product must meet the following conditions:
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The item must be unused and in its original condition;
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The original packaging must be included;
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Valid proof of purchase or order confirmation must be provided.
Please do not return any product directly to the manufacturer.
Customers are responsible for any applicable return shipping costs.
No restocking fee will be applied.
💳 Refund Process
After we receive your returned product and complete an inspection, we will send you an email notification regarding the approval status of your refund.
If your refund is approved, the amount will be automatically returned to your original payment method or credit card.
Please understand that refund processing times may vary depending on your payment provider, bank, or financial institution.
⏳ Delayed or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again;
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Contact your credit card company or payment provider, as refunds may require additional processing time;
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Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and your refund has still not arrived, please contact us:
Email: service@thriiverra.com
🚚 Return Shipping Information
Before sending any product back, please contact:
Our team will provide the correct return instructions and return address.
If the return is requested due to customer reasons, the customer will be responsible for the return shipping costs. The final shipping charge will depend on the selected carrier and shipping method.
If you receive an incorrect, defective, or damaged item due to an error on our part, we will cover the necessary return shipping costs.